Legal · Last updated 7 July 2026
The terms that govern your use of nelo, the bookings and loyalty service at nelo.co.za.
These Terms of Service (“Terms”) govern your use of nelo, the bookings, loyalty and rewards platform available at nelo.co.za (the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.
nelo has two kinds of users:
You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. You must be at least 18 years old, or have the consent of a parent or guardian, to use the Service.
nelo facilitates bookings between customers and providers. The services booked are delivered by the provider, not by nelo. Providers are responsible for honouring confirmed bookings, for the accuracy of their service descriptions and pricing, and for any cancellation or refund arrangements with their customers. nelo is not a party to the service agreement between a customer and a provider.
Providers pay a subscription based on the number of bookable users on their account. Payments are processed by Paystack, which supports Capitec Pay, SnapScan, Apple Pay, Scan to Pay, instant EFT and cards. nelo does not store your card or banking details. Prices are shown in your local currency before you subscribe. Subscriptions renew monthly until cancelled; cancelling stops future charges and access continues until the end of the paid period.
7-day money-back guarantee. If you cancel within 7 days of your first payment, we refund that payment in full, no reason required. Email support@nelo.co.za from your account address within those 7 days and the refund is processed to the original payment method, typically within 5 to 10 business days depending on your bank. The guarantee applies once per provider account and covers the first payment only. Renewals are not refundable, though you can cancel at any time to stop them.
Free trial. Providers may instead start a 7-day free trial without entering card details. No payment is taken and no card is stored, so nothing is charged when the trial ends: your dashboard and booking link simply pause until you choose a paid plan. Your business profile, services, customers and booking history are retained and become available again as soon as you subscribe.
Loyalty points and vouchers are issued by providers under rules the provider configures. They have no cash value, are not transferable, and may expire or be withdrawn in line with the provider's published rules. nelo may correct point balances affected by error or abuse.
You agree not to:
Providers keep ownership of the content they add (business details, service descriptions, images) and grant nelo a licence to display it for the purpose of operating the Service. You are responsible for having the rights to any content you upload.
We work to keep the Service available and secure, but it is provided “as is” without warranties of uninterrupted or error-free operation. We may update or modify features, and will give reasonable notice of changes that materially reduce the Service.
To the maximum extent permitted by law, nelo's total liability arising out of the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under South African law, including under the Consumer Protection Act where it applies.
You may close your account at any time. We may suspend or terminate accounts that breach these Terms, with notice where reasonably possible. On termination, providers can request an export of their business data within 30 days.
Our Privacy Policy explains how we collect and use personal information, in line with the Protection of Personal Information Act (POPIA).
These Terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the rest remain in effect. We may update these Terms from time to time; material changes will be announced in the app or by email, and continued use after the effective date constitutes acceptance.
Questions about these Terms? Contact us at support@nelo.co.za.