Payments and receipts

How you pay

You pay through Paystack, in rands.

• In South Africa: Capitec Pay, SnapScan, Apple Pay, instant EFT or card.
• In other countries: card or Apple Pay. Your bank changes your money into rands.

Paying with, under Settings, then Plan and billing, shows the card you last paid with.

Receipts

Under Plan and billing, find Receipts and tap Download the last one. It opens your latest receipt. Tap Download PDF to save it.

Need an older receipt? Email support@nelo.co.za.

nelo's company is not registered for VAT, so receipts show no VAT.

Renewals

Your plan renews on its own, on the card you last paid with. You get a receipt by email each time.

A payment did not go through

Your booking link stays on, and we email you.

• We try your card again 3 days later, then again 4 days after that.
• To pay sooner, or with a different card, open Settings, find Plan and billing and tap Pay now.
• If all three tries fail, your plan is paused. Nothing is deleted. Pay, and you are straight back where you were.

Change your card

The card you pay with next becomes the card we renew on. If a payment did not go through, tap Pay now and use the new card. Otherwise, email support@nelo.co.za.