Take bookings in WhatsApp

How it works

nelo has one WhatsApp number for every business. Your business has its own short code. When a customer taps your link, a chat opens with your code typed in. From there they can:

• book a service, day and time
• move or cancel their booking
• see their bookings
• ask where you are, when you are open, your prices, and your cancellation policy

The chat uses menus and buttons. It uses your services, hours and booking rules.

Share your WhatsApp link

Go to Settings and find WhatsApp.

• Copy link to paste it into your Instagram bio, your status or a message.
• QR code to print for your counter.

Messages you can switch on

Tap Edit in WhatsApp:

• Remind customers the day before. On to start with. It only goes to customers who said yes to WhatsApp when they booked.
• Tell me on WhatsApp when a booking lands. Off to start with. You get an email anyway. This sends the same thing to your phone.

Customers choose

When customers book on your page, they can untick WhatsApp messages from you. A customer who types STOP gets no more WhatsApp messages from nelo.

No WhatsApp section in Settings?

Your plan doesn't include WhatsApp bookings. Email support@nelo.co.za and we will sort it out.

Messages come out of your monthly allowance. See WhatsApp messages and top-ups.