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Set up loyalty

Give points for visits, and choose what points buy. It brings your regulars back.

In the sidebar, tap Loyalty.

The Loyalty page, with points issued, how points are earned and what points buy

1. How points are earned

Under How points are earned, tap New rule. Choose one:

  • Per visit: the same points for every visit.
  • Per rand: points for each R1 spent.

You can pause a rule. If you delete one, points already on customers' cards stay.

2. What points buy

Under What points buy, tap New reward. Choose one:

  • A free service
  • Rands off
  • Percent off

Then set Points needed. You can hide a reward from customers.

When points land

Points land when you mark a visit completed. Not when the customer books. So close out every visit. See Take and manage bookings.

Giving a reward

Customers see a reward as ready once they have enough points. They show it at your counter.

  1. In the sidebar, tap Customers and open that customer.
  2. Under Rewards, find the reward and tap Give reward.
  3. Confirm. The points come off their card straight away.

Only rewards they have enough points for show there.

Still stuck?

Email us and a person will answer, usually within one working day.

Email support@nelo.co.za