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Set your hours and booking rules

Customers can only pick times inside your opening hours.

Opening hours

  1. In the sidebar, tap Schedule.
  2. For each day, switch it on and set Opens and Closes. A day that is off reads Closed.
  3. Tap Save hours.

The Schedule page, with an on and off switch and opening and closing times for each day

Customers see a free time every 30 minutes inside your hours.

Each day has one block of time. You can't add breaks or days off yet.

When you add a booking yourself, it can go outside your hours. You know when you are open.

Booking rules

Go to Settings, find Booking rules, and tap Edit.

  • Confirm bookings. Bookings can confirm themselves, or you can confirm each one yourself. If you confirm by hand, new bookings wait as Pending until you tap Confirm.
  • Earliest a customer can book. How much notice you need, from 1 hour to 3 days. The standard is 2 hours.
  • Free cancellation until. How long before a booking a customer can cancel without it counting as late, from 1 hour to 2 days. The standard is 24 hours. Customers see this on your page.

A late cancellation still goes through. You see it marked as late.

Still stuck?

Email us and a person will answer, usually within one working day.

Email support@nelo.co.za