Cancel a booking
Cancel on your bookings page or in WhatsApp. The business is told straight away.
On the website
- Go to nelo.co.za/portal and sign in.
- Find the booking under Next up or Also coming up.
- Tap Cancel, then Yes, cancel.
You can't undo this. To go after all, book again.
In WhatsApp
Reply CANCEL in your chat with nelo, pick the booking and tap Yes, cancel.
Cancelling late
Each business sets a free cancellation time, for example 24 hours before. You find it on their booking page.
You can still cancel after that time, but the business sees it as a late cancellation. nelo does not charge you anything. Ask the business if they have their own rule about late cancellations.